The Case For Inclusive Hiring: Are You Overlooking The Benefits?

It was at the end of a day-long retail sales training program I was conducting with a group when one of the owners piped up, “What we need are some more personable and enthusiastic salespeople to sell our merchandise.”

She continued, “When we visited stores yesterday in New York City, the gay salesmen were personable, and fun, you just wanted to buy from them.”